SSpaMed spa concierge prototype
Operator LiteNo integration requiredSits on top of existing workflow

Give med spas better leads, suggested replies, quote ranges, and follow-ups without touching their backend.

Operator Lite is the easy wedge: the clinic keeps its calendar, payment links, CRM, phone, forms, and EHR. Spa organizes the lead and gives the team the next best manual action.

Operator Lite APISetup clinicConsumer quote flowFull operatorConsumer packet

No-Integration Promise

Start useful, then integrate later only where the clinic feels pain.

Same day if clinic can provide service menu, price ranges, booking link, and escalation rules
Active clinic setupLumen Aesthetics Studio

Hermes generated a no-integration Operator Lite setup for Lumen Aesthetics Studio with 100/100 readiness. Missing: none.

Setup readiness100/100 · ready

All required Lite launch inputs are present.

Lite valueNo calendar integration required: send the clinic’s normal booking link.
Lite valueNo payment integration required: include manual deposit instructions or existing payment links.
Lite valueNo CRM integration required: track status in Spa or copy into the clinic’s existing system.
Lite valueNo EHR integration required: send a non-medical consult packet and keep medical decisions with the clinic.
Lite valueStill valuable because the lead arrives pre-qualified, educated, and organized.

Lead Inbox

Consumer actions land here as copy-ready packets before any CRM integration exists.

5 demo leads

Lead Detail

Everything needed to act manually in the clinic’s existing tools.

high priority
SummaryConsumer requested a quote from Lumen Aesthetics Studio using the pre-filled under-eye consult packet.
ClinicLumen Aesthetics Studio
Consumer actionRequested quote
Packet previewMale in 40s seeking natural under-eye improvement. Big date in 2 days. Preferences: no filler, no Botox, low downtime, natural. Low-risk event-safe improvement.
Suggested clinic replyHi — thanks for sending your Spa Lite packet to Lumen Aesthetics Studio. Based on your timing and preferences, the next step is a conservative consult. You can book here: https://lumen-demo.example/book/under-eye-consult.
Quote estimateEvent facial: $175-$350; PRF/PRP under-eye: $850-$1,200/session; Medical skincare: $200-$800; Consult: $100 applied to treatment
Hermes receiptHermes captured requested quote as lite_action_quote_001 for Lumen Aesthetics Studio. No CRM, calendar, payment, or EHR integration required.
Recommended manual next stepJust checking that you received my under-eye consult packet. I’m mainly looking for event-safe guidance now and a longer-term non-filler plan after.
EmailSMSWebsite formQuote worksheet

Suggested Replies

Copy into the clinic’s existing SMS, email, Instagram, or website form workflow.

New under-eye lead

Generated from Lumen Aesthetics Studio setup

sms
Copy-ready replyHi — thanks for sending your Spa Lite packet to Lumen Aesthetics Studio. Based on your timing and preferences, the next step is a conservative consult. You can book here: https://lumen-demo.example/book/under-eye-consult.

Booking Link CTA

Use the clinic’s existing booking system. No calendar sync required.

manual
Primary CTABook consult: https://lumen-demo.example/book/under-eye-consult
InstructionUse the clinic's existing booking link (https://lumen-demo.example/book/under-eye-consult). Ask leads to add "Spa Lite packet" in notes so staff can match the consult context manually.
Open link

Manual Quote Builder

Quote ranges are generated from clinic-provided service ranges, then copied into existing tools.

4 clinic ranges
$175-$350Event facial

Generated from clinic-provided range; final quote requires clinic review.

$850-$1,200/sessionPRF/PRP under-eye

Generated from clinic-provided range; final quote requires clinic review.

$200-$800Medical skincare

Generated from clinic-provided range; final quote requires clinic review.

$100 applied to treatmentConsult

Generated from clinic-provided range; final quote requires clinic review.

Quote ranges are educational estimates. Final pricing, candidacy, and downtime require clinic evaluation.

Follow-Up Templates

Simple reminders still create value even before automated SMS or CRM sync.

Same dayLead packet sent but no clinic reply logged

Copy: Just checking that you received my under-eye consult packet. I’m mainly looking for event-safe guidance now and a longer-term non-filler plan after.

Manual action: Copy into SMS/email if clinic has not responded.

24 hoursBooking link sent but user has not clicked

Copy: If helpful, the safest first step is just a consult or gentle event prep. Anything that could bruise, swell, peel, or redden should wait until after the date.

Manual action: Send reminder with booking link.

3 days after eventEvent passed

Copy: Hope the event went well. Want to revisit the longer-term under-eye options now: skincare, PRF/PRP, RF/laser, or provider-guided pigment evaluation?

Manual action: Send from clinic email or SMS tool.

10 daysHigh-intent lead has not booked

Copy: We can still help you sort out whether this is pigment, hollowing, texture, or puffiness. Here’s the consult link again: [BOOKING LINK].

Manual action: Mark follow-up due in Operator Lite.

Product Stack

Retail guidance can be copied into the clinic’s normal product workflow.

adherence
Clinic setup ruleApproved brands/products: EltaMD, SkinCeuticals, La Roche-Posay, Alastin.
Clinic setup ruleDo not present prescription products as over-the-counter recommendations.
Clinic setup rulePosition products as support and maintenance, not guaranteed treatment replacement.
PhotoprotectionDaily broad-spectrum SPF

Recommended because the lead reported dark/hollow under-eyes, inconsistent SPF, and prior caffeine-serum/concealer attempts.

Barrier supportBarrier moisturizer

Recommended because the lead reported dark/hollow under-eyes, inconsistent SPF, and prior caffeine-serum/concealer attempts.

Setup Wizard

What a clinic gives us to go live without integrations.

no backend access
Current routing ruleRoute near-event, low-downtime leads to LED + hydration facial or consult-only guidance before procedures.
Business basicsClinic name, Location, Phone, Email, Website, Instagram, Booking link
Service catalogTreatments offered, Treatments not offered, Price ranges, Consult fees, Provider routing
Safety rulesRed flags, Near-event downtime rules, Prescription-product rules, When to escalate to clinician
Conversion kitSuggested replies, Quote ranges, Follow-up templates, Product stack, Clinic tone

Required Inputs

  • Clinic name, locations, hours, phone, email, and preferred booking link
  • Services offered and services not offered
  • Price ranges and consult fees
  • Provider names, credentials, and what each provider handles
  • Downtime rules and near-event guardrails
  • Red-flag escalation language
  • Approved product brands and retail preferences
  • Preferred clinic tone of voice

Not Required

  • Calendar integration
  • Stripe or payment integration
  • CRM integration
  • EHR/EMR integration
  • Phone-number porting
  • Inventory integration
  • Staff dashboard migration
Operator Lite is the low-friction wedge: better consult leads and manual actions now, integrations later. Ready to send